AGE RESTRICTION - The minimum guest age is 18 years old.
CHECK IN / OUT - Check in time is at 2 pm. If you arrive earlier, you may store your bags at reception until your room is ready. Check out time is at 11 am. You may similarly store your bags at reception until your departure. The scheduled free shuttles return to Bocas at 10:30 am and 12:30 pm. If you need an earlier or later boat, for example to catch the early morning flight, we will gladly arrange a private taxi for you at reception.
ARRIVAL - The Palmar Shuttle boat leaves three times daily from the dock at the Buena Vista Restaurant on the Main Street (next to Azul Paradise Hotel) at 10 am, 12 pm and 4 pm. If you arrive early, the restaurant is open daily with a selection of delicious food and beverages. This service is free for guests and limited spaces are given on a first come, first served basis. Please have your reservation ready to show to the captain.
After a scenic 15 minute boat ride, the boat will bring you to the bay-side entrance of Red Frog Beach. If you need assistance with your luggage, just place your bag in one of the wheelbarrows. You will then have a beautiful 10 minute walk to Palmar through a jungle path where you can see monkeys, sloths, red frogs and caimans if you keep your eyes open! Please note that if you do not arrive on our shuttle, you will need to show proof of your reservation to avoid the $5 Park Entrance fee.
*If you want assistance with your luggage, please make sure to arrive on one of the shuttles. Click for more information on Getting Here
If you cannot take one of our shuttles, you can hire a water taxi at any time from Isla Colon to the Palmar dock at Red Frog Beach. If you are planning on arriving after dark, please make sure to bring a light as the path is safe but not illuminated. You can check in until 10:30 pm.
FOOD - Our restaurant offers a full menu with lots of vegetarian and some vegan options. Please note that there is no guest kitchen.
Breakfast starts at 8 am and goes until 10:30 am. The restaurant reopens for lunch at 12:30 pm until 4:30 pm. Dinner is served from 5:30 pm to 8:30 pm.
Unless you are staying in an Island Bungalow, please do not bring any food. Doing so will attract ants and other insects.
There are a few other restaurants a short walk away. They are open every day for lunch and drinks and most nights for dinner.
PHONE & INTERNET - We offer free WiFi. If you need to make a local call, you may use our landline. For international calls, you will need to use a VoIP like Skype on a personal device.
MONEY & PAYMENT - Keep in mind that most places in Bocas only accept cash. The local currency is US dollars. There is an ATM at the bank in Bocas Town that you can visit before departure. Please do your best to bring enough cash for your stay. Be prepared to pay for your accommodation with cash at check-in to avoid a 5% credit card fee. During your stay we will keep a tab of all food, drink, and rentals that will be paid at check out.
CREDIT CARDS - We do accept Visa and MasterCard, but please note that there is a 5% fee.
WATER & ELECTRICITY - Palmar is powered by the sun and rain. All of our fresh rainwater is natural temperature. Both water and electricity are precious. We offer unlimited refills of UV purified rainwater for drinking. Each accommodation type has access to USB outlets. The Island Bungalows have regular 110v outlets. You can charge larger personal electronics at the bar or reception.
WHAT TO BRING - Below is a list of some helpful items.
Reusable water bottle (we offer free unlimited refills of purified water)
Bio-degradable toiletries (we provide shampoo and soap)
Headlamp / Flashlight
Waterproof case for phone /camera
Bug spray / Sunscreen
A good book
WHAT NOT TO BRING - It is very important that you do not bring any food (unless staying in a unit with a kitchen). Palmar is located in a beautifully lush rainforest, and there are many small insects which are attracted to any kind of food. We have a full service restaurant, and there are three other places to eat within walking distance.
Please do not bring any high power consumption items like speakers, hair dryers, etc.
We also ask that you do no bring any plastic bottles or packaging, unless you intend to take it with you when you leave.
INSECTS - Mosquitoes are not a big issue at Palmar due to our location near the water and the ocean breezes that grace the property. However, we are located in the jungle! There are bugs, so if this makes you uncomfortable it may be best to stay somewhere in town.
HANDICAP ACCESS - Palmar is not handicap accessible. Palmar's sleeping areas are accessed via steps that may not be suitable for guests with mobility issues. Please understand that your attention to safety is very important in such a remote location.
SECURITY - Due to our remote location, Palmar is one of the safest places to stay in all of Bocas. However, it is still a good idea to keep your electronics and valuables locked up. Please note that we cannot accept responsibility for any items lost / damaged / or stolen.
While we will do everything possible to ensure your comfort and safety, we cannot accept responsibility for bugs, water or electrical shortages caused by acts of nature. Thank you for your understanding!